What role do informants typically serve in HSI operations?

Informants play a pivotal role in HSI operations by providing critical information. Their insider knowledge and access to specific communities or activities can lead to the identification of criminal activities, inform investigations, and ultimately contribute to the apprehension of suspects. Informants often have the ability to gather information that law enforcement may not be able to obtain through traditional means, which is vital for effective interventions and operations.

In the context of HSI's focus on immigration and customs enforcement, informants can reveal crucial intelligence related to trafficking, smuggling, and other forms of organized crime that may not be visible through standard investigative techniques. The nature of their contributions enables law enforcement to strategize and prioritize efforts more effectively, enhancing operational outcomes.

While other roles like offering legal counsel, training new agents, or running cyber awareness programs are essential within law enforcement, they do not directly align with the unique and critical function that informants serve in HSI operations.